Micromax — Regarding unresolved complaint of my Micromax Unite 2 A106 phone dated 22.06.2015

Address:

Haridwar, Uttarakhand

I own a Micromax Unite 2 A106 handset (IMEI No.: [protected]; [protected]). I bought it from Flipkart on 02.02.2015. Suddenly I started having serious issues with my phone. My phone is getting switched off intermittently and then it becomes a mammoth task every time to switch it on. I took it to the Micromax service center at M/S Amarnath Jee Enterprises Haridwar. The response received from the officials was very dubious and discouraging. For the first time, they called me back in a day saying that the issues have been resolved. I took the phone back. But the problems still persisted. After two days I returned the phone to the same Service Center citing same unresolved issues. They created a job sheet (Job No.: E[protected] dated 22.06.2015) and asked me to contact them after 15 days. Their response today regarding my complaint is still indecisive and very confusing. The people at service center were at first reluctant to respond and after immense coercion from my side they told me that the phone has been sent to some “Company” (I don’t know what it means) and please contact us after more 15 days. I even registered a complaint with Micromax Customer Care on 22.06.2015 (Complaint No.:[protected]. They also ensured me that I will get my phone back, fully repaired within 15 days. But till now I don’t have any intimation regarding the status of my complaint and the actual condition of my phone. As everyone knows the importance of a mobile phone in today’s daily life routine, I ask you to please expedite the process of resolving this complaint so that I can get my phone back fully repaired, as soon as possible.