Micromax — Replacement of lower specified & smaller LED TV

Address:

Kamrup Metropolitan, Assam

I have bought a LED TV (Model-40T2810FHD) from Amazon (Cloudtail India Pvt. Ltd. Bhiwandi, Maharastra, ) on 14th March 2015. But recently, there are two vertical lines appear on the screen, accordingly I called customer care, they register with complaint no- AS[protected]. An engineer from local servicing center came to my home and got snap shot of the panel telling that the panel became defective, so I will get full replacement. Against my complaint no- AS[protected] for replacement of my 40" Micromax LED (Model No- 40T2810FHD, MRP-39990/-, Full HD, with Display resolution 1920 X 1080), I got the replacement from the Guwahati Customer Care on[protected]. But I got the LED TV of 39" (Model no-40B200HD, MRP-37990/-, HD Ready, with Display resolution 1366 X 768) which is a lower specification & smaller size than my previous one, it is found after arriving my home when I thoroughly compared, because at the servicing center, they told me that it is also 40" LED, when I was expressing my doubt. It is a customer dispute. The company may replaced my TV with the model no.- 40BFK60FHD, which is almost same specification with my previous LED. So, I requested the company (Micromax) to resolve the problem as soon as possible. Then they told me that they register the complaint with job sheet number- AS[protected] and service center team will contact me in 2 working days and resolve my issue. Service center team has called me and performed a new drama. They asked to handed over them the 39" LED (which was provided as replacement) and they will handed over to me the previous one (40" LED, which was defective and replaced with the new one). They inform me that the company send the 39" LED as replacement and they have handed over to me, there is nothing to do themselves. I clearly told them that I have to get the LED with same specification (40", Full HD, with Display resolution 1920 X 1080), model may be different, but not smaller size and lower specification. But the problem is still not solved.