[Resolved]  Micromax — Request to replace new Mobile - Micromax A 108

Address:

Kolkata, West Bengal

Dear Sir/Madam, I, Geetanjali Tripathy, bought a new Micromax cell phone, model being, Micromax Canvas L- A 108 on 09/08/2014, from a shop being, MASTERJEE - Sarat Bose Road, the respective bill whereof is attached herewith, for Your ready reference. The said cell phone started causing disturbance after a month only, and when given for repair, the concerned personnel of _Ananya Infotel _, Micromax Service Centre (shop name, where given for repairing), said that there is software problem, which at times happen and that the cell will be accepted for repairing after pujas, and now that the cell was given for repair after pujas, on 6th of October, 2014, the said cell is yet unrepaired, on the plea that the parts that needs to be changed, are unavailable right now. When given for repair, I was told to follow up after 10 days, when followed up accordingly, I was informed to that the required parts are not available in the market and that to follow up after another 10 days, when again followed up accordingly on 27/10/2014, I was informed that the parts are yet not available and hence the set is lying unrepaired I, trusted Micromax company, without knowing that the after sales service and the redressel of customer grievances are so bad herein, that the spare parts for reparing of the new models are not available with Your goodself, rendering the customers at a loss. Such feedback is never the case with other companies, manufacturing and selling cell phones on large scale. Since, my cell phone is under warranty period, kindly help getting it repaired as soon as possible, or else replace the same with a substitute model. Please also provide the contact details of Your higher authorities, for the issue to be discussed with them for the necessary solution and for avoiding the similar problems in future. Kindly revert. Regards, Geetanjali Tripathy Mob : [protected]