Micromax — SER MOB 0456

Address:

New Delhi, Delhi

Dear Team, My father have Micro max mobile which is not working ( touch screen not functioning IMEI - [protected]). He went to one of your service centre – M/S ABC Telecommunications and submitted his phone for repair since it was under warranty. The complaint number is – mmx[protected]. The phone was submitted for repair on 06.06.2015. Initially he was informed that he will be getting his phone in next 10 days. When enquired to check the progress he was asked to wait for 15 days. When contacted the customer care to enquire about the status, the customer service said it has been despatched and you can collect it on 02.07.2015. To my utmost surprise – today when my father contacted the customer service to check if he should collect this handset, he was told that he will have to wait for another 15 days. The employee on the other end was Ankit Kumar. When asked to speak to his supervisor he said that he would not be able to transfer the call, when asked for the name of the supervisor he was mute could not share the name….as if is I asked for some company secret. In your term and condition sheet you say that you have the right to auction the phone if the consumer does not claims it 45 days. Which sounds ironic or rather a joke because I don’t think your company will be able to come up with a solution to fix a phone in 45 days. This has been one of the worst and literally a torturous experience. My father is stuck for past one month. This is the smartphone era where one is really dependent on it. I understand that a fault can occur….but 30 days and still counting to rectify it simply unforgiving. On top of that your nincompoop sitting in customer care has made it customer scare. I father is an elderly person and this has been a sheer harassment for which I do intend to take you to consumer court. Not so thankful buyer Priya