[Resolved]  Micromax Service Centre — Handset repair related

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	YUplaygod.com

I have an complaint Complaint Against Micromax Service Center for Sevice related and they are not able to provide proper resolution and service on time and I had given the my handset Yu Yuphoria 5010A on 21st May'2016 due to Software Brick issue my phone was got stuck on YU Logo after Updating the phone and I wait for someone since 7th Jun'2016 and no call received from service centre regarding my phone after that I visited on 7th Jun '16 they said me that your phone has been returned due to RWR issue also said you RF cable has been damaged that's why returned but when I called in YU customer care they said to me your handset never sent to warehouse and also my phone was working fine & there was no problem regarding network and cable was damaged from the services center and they said you need to pay Rs.1200 for RF cable after that your handset will be send to service centre after 2 days I visited again on 9th Jun'2016 and submit the handset and ready to pay amount for RF Cable and Mr Trilok (Floor Supervisor) They said your RF cable will be repaired till tomorrow and then we will send your device to company then it will be come after replace then today I visited again for collect my device but still that was not replaced/repaired and they said that your device is pending with company and it will be come after 3-4 days but then I called on YU Customer care she said your device never send to company and its still pending in service center and I also asked for Door Step delivery but she's denied and also she didn't transfered the call on escalation desk and after that I call in service center for confirmation then service center agent said your device is still under repair and they didn't have part and it will be repaire till.friday and most important thing is micromax service center is not able to provide service and lying with customer then how could customer makes feel happy with company and now Today i also called to micromax service centre they created new job sheet and most important thing is they didn't informed me also i got the call on 23rd June from one of the micromax agent and he promised me that my device will be handover to me on 5th June and today they are not providing me. and every customer is not happy with micromax service centre kindly take the action against micromax service centre

Service Center Address:- M/S Satguru Communication, Shop#1 veervati palace, bhoja market, sec-27, noida, u p-201301