Micromax — Service Failure in Jamshedpur

Address:

East Singhbhum, Jharkhand

Respected Sir/Madam, I purchased Micromax Canvas Fire 2 A104(W&S) on 31st October, 2014 from Santosh Fancy Store Shop no. 11, Jawahar Market Bistupur, Jamshedpur-831001. As my cell phone is in warranty period but i felt some problem in my cell phone on 9th June 2015. So i thought to make it solved from your Authorized service center Mark Services- Naina Neha Palace Sakchi, I visited there on 10th June 2015 i waited there for hour's for my no. to come then at last i got my chance to go inside and discuss my cell phone problems with your service representative. My Cellphone Back Touch Key is Not Working. They told me that might be problem of Software is there and it will get fixed by Software Update. They Provided me Job sheet on 3:27 pm and told me to wait for 2-3 hours for doing Software Update in my Cell phone. I waited for hours there after that i got my phone. But Problem Didn't get solved again. Next Day 11th june 2015 in Morning i visited Service Center Again and told my same problem to your Service representative this time they told me it's a problem of Display so it will get changed free of cost because my cell phone is in warranty period. I told them to change it and they ensured me it will get changed by 7-10 Working Days And Again I got a Fresh Job Sheet with This Complain No. * E[protected]* and it Dated on 11th of June 2015 on 11:37 A.M. I waited long for my cell phone But Yesterday on 17th June 2015 i visited again to your service center and inquired about my cell phone they told me that it will take more 12-15 working Days to solve my problem and Yesterday 17th June 2015 again i got a New Job Sheet With a New Complain No. * E[protected]* And they told me it will take 12-15 Days More. This is the Detailed Summary of my Cell phone and of Your Service problem. Now Please Tell me What services you n your company Micromax is providing to customers. I already waited this long and i have to wait for more 12-15 days more for just a small problem of changing Display. It takes few hours but your service center making it worse and more complicated work or task. Sir/Madam I Just Wanted to Know 1 small thing from you n your Service Representative for what purpose you opened service center of Micromax. Just to annoy your customers and provide new Job sheets every time when they visit to inquire about their phone. Sir/Madam I request you to please provide me your Head Email id So that i just Tell them About your Product Service Failures.