Micromax — Service not giving phone back-ticket id-18985

Address:

Mumbai City, Maharashtra

FYI
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Martin Ambre
[protected]

[protected] Forwarded message[protected]
From: Martin Ambre
Date: Sat, Aug 22, 2015 at 11:46 PM
Subject: Re: [MIRCOMAX] TAT Exceeded for Service Center
To: Micromax Support


still waiting. LAZY PEOPLE WORKING AT MICROMAX...
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Martin Ambre
[protected]

On Mon, Aug 17, 2015 at 5:28 PM, Martin Ambre wrote:
Tell me something new
And stop responding with robotic automated reply.
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Martin Ambre
[protected]
On 17-Aug-2015 4:19 pm, "Micromax Support" wrote:
Dear Martin,

Greetings from Micromax!!

Reference to your ticket id- 18985

We apologize for the inconvenience caused.
This is in context to your mail below, we would like to inform you that we are working on your case for priority closure and shall get back to you with the updates once your complaint will be resolved.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to Saturday between 10:00 am – 06:30 pm).

Assuring you of our Best Services.

Thanks and regards
Anamika
Micromax Care Team
On Fri, 14 Aug at 5:12 PM, Martin Ambre wrote:
As discussed with Mr. Khan on call, I will wait for the call back arranged which is expected within 24hrs.
Also as said I want the escalation contact details- name, number and email address.
Finally I want a resolution to be provided rather than false promises and monotonous answers.
Thank you for your inconvenience.
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Martin Ambre
[protected]
On 14-Aug-2015 12:26 pm, "Micromax Support" wrote:
Dear Valued Customer,

Greetings from Micromax!!

Reference to your ticket id- 18985

We apologize for the inconvenience caused.

We have forwarded your complaint to the concerned team for further course of action to be taken on priority.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to Saturday between 10:00 am – 06:30 pm).

Assuring you of our Best Services.

Thanks & Regards,
Neha,
Micromax Care Team.

On Thu, 13 Aug at 10:01 PM, Martin Ambre wrote:
If you are incapable of solving the issue let me know your escalation contact.
Consumer Court can take strict actions also.
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Martin Ambre
[protected]
On 13-Aug-2015 4:52 pm, "Micromax Support" wrote:
Dear Mr.Martin,

Greetings from Micromax!!

Reference to your ticket id- 18985

We apologize for the inconvenience caused.

We would like to inform you that we are working on your case for priority closure. So we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to Saturday between 10:00 am – 06:30 pm).

Assuring you of our Best Services.

Thanks and regards,
Priyanka
Micromax Care Team

18985