Micromax — Service problem with micromax knight a350 and bad behavior from the service center

Address:

New Delhi, Delhi

Sir/Ma'am I am a user of your esteemed smartphone company since last October. I buyed this product of yours Micromax Canvas Knight A350. It worked flawlessly for me. But from last week when I was trying to connect to my PC I wasn't able to make it after couple of days the mobile wasn't charging also. So I went to your service center situated in Vikas puri, New Delhi . First of allQuality of the customer representative doesn't even know how to type an email and moreover he wasn't able to type the correct spelling of my name in the job sheet. That was so low grade. SecondlyThe technical people there are so arrogant and they don't even listen to the customers point. So this service center named as Rapid communication is not at all eligible for micromax service center. In my case, as I told that I wasn't able to charge the battery of my mobile. They brought me this opened handset telling that its a physical damage by showing the that the jack was dislocated or ejected from the PCB motherboard. If the jackpin would be broken I would have understood that's its a physical damage but I can't enter the phone and dislocated the jack so it is surely a manufacturing defect. I buyed my phone last diwali i.e. October 2014 and is having a warranty of 4 months left so my phone should be repaired with no costBut your customer service representative was not even to listen any single word. He was just like pay 1200/- rs or just leave this door. I waited 1:30 hrs for my chance for such an annoying reply. I just asked him not to repair because I decided to tell you guys the whole scenario. So he wrote RWR on my job sheet. If the jack is automatically dislocated from the PCB board it is a manufacturing defect. Moreover in my wait time what I noticed that almost out of 10 cases 7 customers was marked RWR in their job sheet. I want you to service my phone without any additional fees because my point is valid and take a proper step against the particular service center. I am attaching the needful documents and proof of what I told you. Suggest me with the service center where I can go and repair my Micromax Canvas Knight A350 Regards Mayank Mohnani