[Resolved]  Micromax — set dead

Address:

Khordha, Odisha

Dear sir, This is Pradeep kumar jena, At-Plot No-4970/8, VSS Nagar, Bhubaneswar, Odisha. I have purchased a micromax A69 mobile which IMEI No-[protected] and ESN No-[protected] on Dt-21/06/2014.From day one it has a problem that I can't hear the voice properly.But on Dt-07/07/2014 it's speaker was totally damaged.So on 09/07/2014 I have gone to M/s SPACE TELECOM, Bapuji Nagar, Bhubaneswar to repair this set which they have done which jobsheet No-E[protected].Then on Dt-17/07/2014 I can't open the set for which I have to go to this service centre again.After verification they told me that the circuit is born for which we have to sent this set to Mumbai for replacement and it will take ten to twelve days with same job sheet number.So on Dt-30/07/2014 I have gone this service centre for enquiry, they told me again that your set is dead and "we will send it to mumbai" which was told me earlier. On dt-07/08/2014 I again enquiry about my set and seen that the set was not sent and they told me we have already order the circuit and we will contact you over phone after two days. But not a single call they made. Today I have gone to this service centre and see that they have not taken any initiative about repair and make another job sheet No-E[protected] and told me to wait for another 20 days otherwise you may return your set today. So let me say that how much it is legal to harass me again and again with mentally.Always I have to spend above one hour to talk with them which is very painful in office hours.So just come to my side and think how can I trust you and your brand.So I aspect your replay soon otherwise I have to take further step. Thanks and Regards Pradeep Kumar Jena email ID - pradeep.[protected]@gmail.com