[Resolved] Micromax — Since 65 days i am waiting for my Mobile to get repaired | |||||
[protected]I have given my handset for repair to Micromax Absolute care, 5th Block Koramangala, Bangalore. Complaint: Phone was not getting switch on. They have Retuned the mobile on the same day evening with the description that some software update has done (With 2% Battery back up and asked me to recharge the battery.When i tried to charge it wasn't charging) [protected] again given for service.Said the comment that battery need to replace. How the battery will go off after one day from the software update?. Almost three weeks they have made me to wait for the battery.[protected] I have asked the status, they given the feedback that problem is not with the battery, it is with Motherboard. To identify the problem they have taken 3 weeks. [protected] I had fight with the manager then They issued a standby phone, (Two days i have used the standby phone and it was not working, so i stop using that)and my hand set send for replacing the motherboard. today 44 day completed after the phone had send for motherboard change, still no response from the service centre. I have asked for the status, still it is in work in progress. 65 days back i have given my phone for repair and still no commitment that when it will get repaired. Still 6 months warranty is active. I don't know are they trying to keep the mobile with them till the warranty expires? I am so much frustrated with these guys... Please help me to get my hand set repaired. Was this information helpful? | |||||
Jun 12, 2019 Complaint marked as Resolved After created the complaint 2 days later I got call from customer care to discuss this.
Next day they provided the Battery and reolved the complaint Micromax Informatics customer support has been notified about the posted complaint. | |||||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
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