Micromax Smart Phones — Handset submitted for repair - not returned for more than 30+ days

Address:Mumbai City, Maharashtra, 400093

I have submitted my mobile for repair of display on june 7 2016. officials at the service center told it will delivered within 7 days

Got an sms from micromax, handset under repair and will take 21 days

Again after 8 days another message, handset will be delivered within 7 days

Again after 6 days, handset will be delivered but when no date

On 8th july again a new message with same text handset under repair and will take 21+ days

Everytime i call the service center they say handset is at head office for repair, even they have no idea how much more time it will take.

Do it take 30+ days to just change the display?
Its totally frustrating now. i am cursing myself why did i brought micromax handset.

I have left all hopes to get back my handset now.
The officials at the service center are also of no use. no update regarding the progress.
They have now switched off their service numbers

Ehsaan bhati
[protected]

Service center : m/s tamana infotech, andheri
Job sheet number: w[protected]
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Micromax Informatics customer support has been notified about the posted complaint.
Jul 16, 2016
Updated by ehsaan149
it is now 16th July 40 days and still counting.
No update regarding the handset
Tried calling customer care - Again the same sentence 21 more days
As usual the service centre number are Off

Please do something
Complaint comments 

Comments

I want to know where is the gorilla glass of my phone
This mobail of tuch and body not awailable my market and side market
I bought a canvas spark through snapdeal and set got faulted. Micromax care mansa punjab refused to repair that set and demand money for that. Set is in warranty period,
Got a call from Micromax
Executive on the call informed my handset has been misplaced by them and I can either opt for a new handset or claim for Refund of the amount on Invoice
New handset will be delivered in about a month and money could be refunded within 2 working days.

I opted for money refund and they asked me send them an email with Invoice copy and My Bank details on below email
support.[protected]@india.com

I doubt if these people are genuine Micromax executive or fake
Call was initiated by Aryan Choudhary and later was transferred to Banking Department Swapnil (dont remember the exact name)
Got the call from +[protected]

If anyone from Micromax Support can confirm if this is a genuine call ?
Hello Again,

Today morning i contacted the customer support at [protected] - the executive heard the complaint and transferred the complaint to Senior authorities - Assured me someone from senior department will contact me within 24 hours

Meanwhile i went ahead to track the jobsheet status, till Yesterday it was displaying Handset under repair and will be delivered within 21+ days. But today when i checked it says "No record found for this Jobsheet, Kindly recheck/ Re-entre Jobsheet no."

I am worried now. It is taking me nowhere. Please anyone from Micromax informatics comment whats going on ?

-Ehsaan Bhati
[protected]

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