Micromax — SOLD DEFECTIVE HEANDSET NOT REPLACE IN WARRENTY

Address:

Jaipur, Rajasthan

Dear Team, This is manoj sharma i have purchased new micomax smartphone a350 knight. and when i used it i suffer the heating and hang problem. i have to go micromax service center(M/s Tirupati Infotech) which have situated at (G-72, B Block, Ganpati Plaza, Near Pizza Hut, MI Road JAIPUR ) and tell us my phone problem they can take my phone and reset it and handover me.but the after i suffer same problem it observed into my phone. then i have to go again and talk to micmomax employee. that have to give me job sheet it has been on date 04.03.2015 and take over my mobile. and said to me its will be here 10-15 days.but on the date 04.03.2015 and till now they nobody answer me what is status of my phone and how what is invoice is processing or not. i have to contact the head office (Micromax House, 90B, Sector-18, Gurgaon) nobody can accept my phone. i have to contact the following number that nobody can answer me- Micromax House, 90B, Sector-18, Gurgaon Pin Code - 122015 Tel: +[protected]/[protected] Fax: +[protected] Email: [protected]@micromaxinfo.com Now i have to very unconscious about the micromax service of my phone related issue.i have to suffer my business last ten days due to my phone. I want to refund my total cost of mobile and also suffer my business time and cost with interest. I m informed micromax team kindly check it and revert me hopefully ASAP. i am very unsatisfiable about your worst services. my phone under warranty The phone has only taken me 5 Months. finally i hope team looking this matter very seriously. SERVICE CENTER-M/s Tirupati Infotech G-72, B Block, Ganpati Plaza, Near Pizza Hut, MI Road JAIPUR CONTACT US: [protected], [protected] PHONE MODAL:A350 KNIGHT BLACK AND GOLD MY SECOND REVERT. Thank for responding but you are not understanding the problem and replying the mail mechanically the brief history of case is as under:- 1.Believing on presties of micromax i purchased micromax canvas knight black and gold. 2.The phone was having problem right from beginning therefore i visited your service center (G-72, B Block, Ganpati Plaza, Near Pizza Hut, MI Road JAIPUR ) on the varies third day of purchase at your service center some software updation was done by your so called technically expert and for this no job card was opened. 3.I am regularly in touch with your service center because the problem for which i had visited your services center in first week of purchase was continuing for your reference i was in touch with Mr.Ibrahim and Mr.Ravi. 4.After my regular follow up your technical experts decided to finally open the job card on 04.03.2015 for my phone and take my phone for repair assuring me that the phone will be repaired and return back to me within 3 days. 5.Till today i have not receive my phone and also not getting satisfactory reply from your local service center. Sir as you can understand form the above description that i m facing the problem with phone from the date of purchase and your local services center staff never opened job card for my phone and they always negligent to hear and solved my problem. Reasons for asking replacement of phone:- 1.The phone is creating problem right first day of purchase as describe above. 2.when your expert technicians cannot manage to repair/rectify the problem within committed time frame reflects that some major problems exits in my phone therefore i m entitled to get replacement of the above phone. Sir selling me a defective phone and the act of your local service center comes under the definition of deficiency of service center. kindly deal the problem with full understanding not mechanically. Regards Manoj Sharma IT & SAP [protected] [protected] MY THIRD REVERT: Thanks so much akosha team. I am ashamed to say what your efficiency and your effort provide by you.and i have seen management service that you provide customers and also local service center services. It Who May your services and I feel quite unhappy about that and also think future connect with micromax mobile and services When i go takeover my phone at your local service center :- 1.When i have go service center that can takeover me another mobile headset micomax canvas (A300) old mobile. 2.In my previous Job sheet(Job sheet no:W[protected] on date:04.03.2015) i have to handover micomax canvas knight(A350 black and gold). 3.Nobody can give me any hopefully revert. 4.I have started mailing conversation on the date of 05- your official website and also your service request id.but anybody can give me hopefully revert. 5.second job sheet no( W[protected]) on the date 30.03.2015. Then what can hope its service those you provide customer.can i hope getting my micromax canvas knight (A350 Black & gold). its negative impression about service of outside. How to get your concern/management team its matter anybody not getting satisfactory reply & arrange the con-call (senior and concern team) that would be give satisfactory reply. And i have suffer this problem last 30 day i have suffer my business who are responsible for that those play with me. And also told me when you provide me my/new smart phone(a350 black and gold) TAT date and time frame limit. if in this phone you find manufacturing defect kindly provide me select choosing the same configuration mobile phone series as in micromax. dear akosha team, kindly resolve my Concern as soon as possible of your best effort. Thanks & Regards Manoj Sharma I.T & SAP