Micromax — Sub : Micromax Service centre demanding unnecessary more time for repair

Address:

Bhavnagar, Gujarat

I have Micromax Unite-2 (A106) smartphone. My phone has problem in hearing /front speaker since a week. I visited following Micromax service centre in Bhavnagar. M/S Maruti Enterprise Shop No 135(Ff), Madhav Darshan, Waghawadi Rd, Bhavnagar - 364001 Mobile No. :[protected] Phone No. :[protected] Email : [protected]@mmxcheckpoint.com M/s Maruti enterprise informed that they don’t have speakers and he need to bring the speaker for the same he requires 10 days. I requested him to bring the speaker and inform me so that I can submit my phone for speaker replacement and within this null time of 10 days I can utilise the phone. But, surprisingly M/s Maruti is not ready to do so, he demanded to keep the phone to his store/centre for 10 days. He is not ready to bring the speakers without surrendering the phone neither he is giving another phone for 10 days use. As I am an engineer in government company at Bhavnagar (Bhavnagar Energy Company), I can not serve my organization without smart communication like emails, phones, whatsaap e.t.c and many other communication systems by smart phone. I am highly surprised that a micromax service centre is not keeping stock of such a regular item and a customer like me is being hampered. I request you to instruct the service centre immediately to co-operate and bring the speakers without surrendering the phone. Or micromax may give me another smart phone for 10 days utilization. Please note that our faith on your brand will depend on your action in this case. My phone bill is attached here for reference please. Bill no: 714 dated – 29.06.2014 from Gupta Traders, Near Aklera. Regards, Kanjibhai B Gohil Bhavnagar-364001