[Resolved]  Micromax — Touch Screen Problem

Address:

Coimbatore, Tamil Nadu

I have brought a MICROMAX CANVAS A120 Mobile from Poorvika mobiles pvt ltd., 637, 100 feet Road Gandhipuram Coimbatore, on 11 August 2014 ( Invoice Number 7751). I was using this mobile phone regularly and it was working fine. But Surprisingly on 30 september 2014 I faced a problem in my mobile I mean that my touch screen did not work properly. The next day that is on 1st October 2014 I complned to Poorvika store in coimbatore wher I brought the mobile, there they guded me to go the Micromax Service centre M/s XPLUS COMMUNICATION which is in 8th St Tatabad Gandhipuram Coimbatore. There I place a complaint and they eaxamined the mobile and told me that touch screen has gone and we have to replace it and they also told that it will take ten days for that, I agreed for that and I have given my mobile to the to replace the touch screen as it was under warranty period. The details of the JOB SHEET which I have given to XPLUS COMMUNICATION is S[protected] dated 1st October2014. After ten days as per the time given by them I regularly visit the service centre or call them and enquire about my mobile which I have given it to them to replace the touch screen, but they are not responding me properly they simply say that spare has not come from MICROMAX office ( ). I really feeling very bad that I have trusted your brand and brought the mobile worth Rs 10000/= from a reputed dealer POORVIKA and the same gave me a problem with in a month or too and when given for service there is no proper response and it took almost eighteen days and still I dont know what to do in this matter, on spending so much of money on that mobile and with in a month if problem comes how I will go for your brand in future or how I will recommend your brand to my friends. I am very much upset and I request you to look in to this matter immediately and solve my problem immediatly. I will appreciate if it happens before Diwali. The Mobile details are given below, MODEL : MICRONMAX A120 IMEI : [protected] Charger No: 38367 ESN NO: [protected]. Thanks Karthikeyan.L [protected]