[Resolved]  Micromax — Unethical work and behaviour of micromax service center

Address:

Dehradun, Uttarakhand, 248001

Hi,

I want to resister complain against Micromax service centre. I have submitted my phone on 5th May 2016, to local micromax service centre in Dehradun.The poblem was that the charging port was loose and sometime battery drains quick. They said it will be repair in 3 days. After that they send my phone to their delhi centre without my permission or acknowledgement and on asking they said it will be back in 30 days. I have only one phone, my all the work affected by this. But I managed some how. On 24th May when I got my phone back now my phone is not charging at all. It is dead. I again submitted my phone on 25th now they are saying we have to sent it back to Delhi.

Now what is this. My complain points is,

1. How can micromax service provider sent customer phone to other location where it take more time than promised, without customer's permission and acknowledgement.

2. And before sending back to customer, the service provider didn't check the phone whether it is working properly or not even after taking 30 days for repair it.

3. Customer keeps his phone safe and secure, and after I received my phone back it seems like it was handled recklessly also my screen card is not there. They send my phone back without my screen card. Is it not their responsibility to hand over phone as it was before, at least handle with care.

4. Now service centre is again asking me to send it back to delhi after this all scenario.

" Micromax Service Center is not helping customer. It even making it more difficult for us."