Micromax — Unsatisfied with Micromax A210 after sales

• Invoice No. S6F08B/14-15/36172 dated 09-February-2015 : Purchased mobile • April 11 2015 : Phone went dead • 1) Work Order No. 89 dated 11/04/2015 2) Job sheet no. W[protected] dated 15th April 2015 3) Job sheet No. W[protected] dated 6th May 2015 Authorised Service Centre (ASC, for repair) : Motherboard defunct and hence has to send to the Company. The Phone came back on 6th May 2015 without any repair and has been sent back to the Company to replace the motherboard as it was irreparable. I came to know when I went on 9th but I was not informed on the day when I went to ASC on 6th May. • May 9, 2015 vide ref. no. MMX[protected] : Raised a complaint (Customer Service Centre) but I have not received any calls from the centre till date (almost 2 months) • May 26, 2015 : Received mobile I received the mobile with exterior parts damaged and ASC assured me that they would replace with a new case but as I was going to native place I told them that I will come back and replace the cover. Even the voice quality has significantly reduced. When I received the mobile, the back side of the mobile was in a very bad condition (worn out). I brought this to the notice but they paid no heed to this. • June 6, 2015 : Handed over to ASC for changing the exterior parts and correct the voice quality. • June 8, 2015 : Received the mobile but still the voice was faltering. As the mobile was with the ASC / Company for 2 months, I asked them for warranty extension. • June 16, 2015 : As desired by them for warranty extension (mail by June 12) I mailed the copy of the job sheets to their customer care but till date they have not yet replied. Even after I have visited the ASC for the voice quality, the speaker was faltering but till I am not satisfied with the service quality. I have repaired for at least 6-7 times in the time period of 5 months. 1. Motherboard replacement (took 2 months) 2. Voice problem I have taken 5 times 3. Once for the sim slot I have visited Authorised Service Centre (ASC) a dozen times. I am tired of taking my mobile every now and then. I am afraid the mobile that I have received is off sub-standard quality. It’s more than 2 months I have written more than 5-6 mails to them apart from numerous visits to the ASC. Apart from the automated reply I have not recd any call from customer service. Is this the way customer complaint is resolved. I am unable to understand that they are not talking to the customer directly. Please call look into the matter and sort once and for all