Micromax — Very bad - poor customer service

Address:

New Delhi, Delhi

I have a mixcromax A114 which I purchased about 6 months ago. The phone is still in warranty and the on off button got a little pressed. I decided to give the phone to micro max service center in Lajpat nagar. The person told me it will take 7-10 days. I got a message on the 29th exactly 10 days later from micro max saying it has been repaired. So I took off work early and went to the repair center where to my surprise the phone was messed up even further. The guy who repaired it had messed up the motherboard and the phone was not charging. Now they are saying I have to wait another 20 days before I get my phone back . This is ridiculous my phone is not toy to play with and I think micromax like every big brand is at a turning point with a downward spiral. I want to add that when I was at the service center(In Lajpat nagar new Delhi) I saw a large number of customers there were very unhappy with the service provided. To add to this this service center is one of the most important three in Delhi which is quite a big thing.