Micromax — very unprofessional staff and handling of consumer problem

Address:

Kanpur, Uttar Pradesh, 208017

I have encountered with such a poor response and yet my complaint at Micromax Service Center (S.G.service, Ashok Nagar, Kanpur).
First i raised a complaint ( REFERENCE NO: UPT[protected] on 11th May but there was no timely response from the service center, with multiple follow-up after 10-15 days a repair man came and said the motherboard it fried up, so we raised an approval request to the service center. The customer care executive from the service center kept on stating that we haven't received approval from the head office.So we went to the service center and met the owner of the place and raised the issue and he confirmed that "WE ALREADY GOT THE APPROVAL". After 2-3 days i checked on call about the status, so again the call center lady told me that your approval is pending, i immediately reached the service center and confronted this call center lady in front of his boss. Finally the whole confusion was clear. But today the repair man came to my house and couldn't fix the TV, after all this chaos. He said " THE PART IS NOT RIGHT WHICH IS SENT " I am very tired of calling the service center and waiting for the response. Very unprofessional. They keep the call on hold and keep on talking to other staff and i had to listen all their conversations for at least 10-15 minutes.