[Resolved]  Micromax — Worst after sales support or service

Address:

Bangalore, Karnataka

Dear Micro max Team, Due to heavy use of my phone, The battery of the phone started swelling up and the battery life or discharging period was very less. So I had to visit the service centre that is near Malleshwaram, Bangalore. The first day when i visited the place it was on Sunday but the trip on vain since they told me the working days are from Monday to Saturday from 10 am onwards to ... So I had to make few preparations within my office since I would be bit late if I go to the centre. When I reached the service centre the following day ( Monday ) . I had to wait for almost 3 -4 hours to order a battery even though there were only 4 members ahead of me. The time taken for each customer or issue solving rate was very high that is efficiency of processing a issue or a problem was very less. Later when I got my turn and went to them and they took more than half an hour to 45 minutes take my order. She took my details for the order then followed by 10 minutes of silence then again she asked to give the same info she told me that the connection was not stable and all the info is lost and she need them again . At last she took the order and when I enquired when will I get the battery she told me it might take 7 to 10 days and they would call me. I was disappointed hearing this but no other had to wait but even after 10 days I didn't receive any kind of message when I called them and enquired about the order, the reply from the team was it will be received within next 2 days and I will receive the same. Then after 2 days I called them to again to query for the same and got to know it has not yet been received and they don't know when it will be received. And yesterday the 19th day after the order I again asked for an update and still don't know what is status on the order. Really what is this Micromax and Regional Sales Support Team was is this ?????????????????? Guys why is your after sales and support so bad.I feel it is pathetic This is really disappointing and I was good fan of micromax and I feel ashamed for myself since i recommended this product and borught few of them to my bro. Please read some mags the competition is coming and the stage to loss the market is her : The CEO of Xiaomi has made a statement within the DIGIT Mag that is if their team is not able to fix the problem they would replace the whole product and the product will be shipped immediately so that proves why wise guys are starting choosing them over the others. More over because of this battery, I had to go wait for my turn in your centre waste my time and take a half a day leave from my office and not able to make a call for past 20 days since i am using a single SIM phone as a work around and missing call within the other SIM and giving calls to your centre for update all are indirect monetary and non monetary loss for me. Finally your team will know about the date when the battery will be received or not But I know because cancel the order from your team and ordered a compatible battery from other online site such as ERD . My Questions to Micromax : 1)why don't the customer get the privilege to order from your site for the accessories or some online portals. 2)why don't i find any feed back form within the service centre to update how poor the service is. 3)why aren't we getting any update on the order like will it be delayed, sorry correction when will you start updating your support team about the dates so atleast when I call them they can let me know about the status. The final conclusion i came up with this event would be even though your products are some what good for the price paid. The after sales support and maintenance is not up to the mark . So i wont go for your products or recommend your product to my friends, co leagues or my relatives or anyone. Bye bye cya sayonara. Best Regards, Satish.S