Micromax Yuphoria Mobile — For fraud and worst service

Address:

Gurgaon, Haryana

My phone got stuck on starting bcoz of OS issue. They said send us your phone and they will replace it. I said just install the OS and return me the same phone but they said they will replace it. Then after again and again calling they finally sent me phone and i asked whether they giving me new one or older one they said it is new one. But finally what i got after 15 days is yureka(old and may be of april month) phone insted of Yuphoria(brand new one day used). then i called them as this is a fraud and what i got is ohh sorry sir it is a mistake nad we will change it with another phone. I asked new phone they said old repaired phone, then i again asked my same phone after repairing they said no any other phone. I asked them why they said this is the policy. Then asked for replacement with new one or just send me my phone or complete refund . then I got as usual answer that we are forwarded the case and i will get a call back it almost a month since i am facing the issue and what i got is just they will call back but since the complaint i didn't got a single call back. Attaching the yureka phone pic they sent without battery. So please help me on the same. Mohsin kamal [protected]