[Resolved]  Mirraw — Appalling service/ not receiving articles paid for

Website:

Mirraw.com

It is extremely disheartening to deal with mirraw. I placed and paid for an order on the 29/06/2016 and to date have not received my items. I have a function tomorrow with no clothes to wear! I was contacted by ajay dubey on the 09/07/2016 to confirm that my order has gone to the stitching process and i should receive it in the next 7 -8 days, but alas still no garment. On the 13/07/2016 i get a very general e-mail saying that 2 of the 3 items were defective and now out of stock! I replied and reconfirmed my order with 2 more items on the 15/07/2016. They then on the 21/07/2016 send me tracking information which is not my order number further they omit one item from the tracking information. On contacting ajay dubey, it takes 2 days to get a reply, to find out what is going on with my order. This has been the worst customer experience i have ever had with an online store and by far the most frustrating! I tracked the order on skynet today the 28/07/2016, using the incorrect order number and to my disgust the order is stuck in mumbai reason awaiting commercial invoice!!! Right now this garment is never going to reach me on time - i just want a refund! This has been too much trouble and it is very evident that mirraw is incapable of seamless customer experience - i just wish i read the reviews first, before ordering. I was also promised free shipping if i purchased for more than r2400 which i did, however this is not true on the tracking information provided. I am so disappointed and i feel cheated by mirraw!