[Resolved] Mirraw — Bad PR & Wrong item send!!!!! | |
I've purchased 4 items online costs MYR437 from Mirraw. I like they products. I bought it last 4/11/14 and received it on 26/11/14.The 2 item receive is in order. But only this 2 item which is :
1. Ganesha Idol missing (left behind-only i when i question (email) them and it take more than 3 day to confirm it!and the customer service mention that going to be refund back)
2. Wall Deco (diyas), I order 2 sets in black color (confirmation email with the customer service on 13/11/14 ), which only received it 1 set in green color together inside with 2 pc of chicken sticker! No idea why include together, no comments! It is cheating or mistake?
Attach the picture as proof.
First of all I didn't ask for Green color.I have proof that I only receive 1 set of it.The mistake is from Mirraw why should us customer need to admit and bear it.Hundred emails had sent to Mirraw customer service till today nobody replies it.
Mirraw customer service is very bad.They won't reply request or complaint!. This will be my last purchase there.
I request to be refunded back MYR171 or re-delivery back this 2 items. Mirraw are welcome to collect back this Green wall deco.
I don't like it and don't want it.The color didn't match my house interior at all.
Please be fair to customers, we pays full payments and we have rights to fight!
Please refund me back MYR171.
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May 12, 2017 Complaint marked as Resolved Mirraw Online Services customer support has been notified about the posted complaint. Verified Support Dec 04, 2014 Mirraw Online Services Customer Care's response Hi Sarasay Sonia Chetri, Thanks for providing us the product pictures and raising an issue. Sincerely sorry that there was a color difference in the product delivered to you. We have gone ahead and processed a full refund for the same including the shipping cost. Let me know if there is anythinge else we can assist you with
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252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001
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