[Resolved]  Mirraw — Damaged item replacement

I have made an international (UK) order by Oct 10th and didn get mail confirmation for 4days. Got a mail saying that it will be received before 24th Oct, which didnt happen so. In addition got a damaged item by Oct 27th. The main reason for damaged item must be the courier they choose (SKYNET). They charged INR1800 for all the items (which is less than 500gms total weight) for international shipping charges but they couldnt afford FEDEX OR someother reputed courier service. The parcel was opened, the seal was opened and checked in courier service company and didnt pack well, which resulted in damaged product to the customer. I have made calls and mails regarding this to send a replacement to my India address( thinking they will not send replacement to UK, for a single item) from Oct 29th. Initially they told they will consider my case (shipping to UK) and reply but didn reply anything. I have called in a couple of days and asked to send to my India address, They agreed for that satisfactorily and asked for my contact address details. Details were also given by Oct 30th itself. Still no response from them. To MIRRAW CUST CARE : I need the damaged MAHI JEWELERS FASHION KADA replacement to be sent to my Indian address asap. It would have been better to send International orders through other reputed courier service company which didn break your (MIRRAW) products.