[Resolved] Mirraw — Delivery charges

aliaa35

Website:

Mirraw

I bought some clothes from mirraw and paid straight away with a delivery charge of 7.78 no mention of additional charges to customs was made i've received txt messages from dhl and rang them about the delivery and charges and sent mirraw many texts complaining i've had no reply therefore today i've had to pay an additional 16pounds delivery otherwise the driver would have demanded payment at the door
I am appalled at this service the clothes haven't even been delivered and i'm disgusted at the service
I demand a refund at the moment for my delivery charges i haven't seen the clothes yet maybe i will be complaining about this too yr company is a fraud and with evidence and proof i will be notifying my personal solicitor what to you think this is a game
Alia

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 17, 2016

Complaint marked as Resolved

Aug 15, 2016

Updated by aliaa35 I would like to submit a photo of my delivery reciept however it won't allow me to send 2

Aug 15, 2016

Updated by aliaa35 Email reply are to be replied in 24 hours it's now been a week since I complained no reply ridiculous

Aug 15, 2016

Updated by aliaa35 Following on from my complaint this morning about delivery charges I received my clothes and am not happy with the quality very tacky and look cheap all in all I've spent nearly 80pounds on 2 tacky suits also damaged will NEVER recommend or buy from MIRRAW again rubbish
Alia

Verified Support

Aug 17, 2016

Mirraw Online Services Customer Care's response Hi Alia

The amount of 16 pound charged is not delivery charges, it is customs charges which is charged by your country customs and not by DHL or mirraw.
These charges are charged by customs department of your country and it is not charged to every one
It totally depend upon your country customs department .
If you have any query you can email on [protected]@mirraw.com
Appreciate your support