[Resolved]  Mirraw — Mirraw - Incorrect Delivery

Address:

Chennai, Tamil Nadu

I placed an order for Bangle on 26 Sep 2014. I got my product(Bangle) delivered today in wrong size(2.6). I have requested for 2.8 but it is delivered in small size which will not fit for me. I have raised a ticket for return on the day of delivery itself(Oct 07 2014) but there is no response for next 2 days. Inner package of the delivery has clearly mentioned as 2.6” but in the outer courier package someone has overwritten as 2.8”. Attaching proof for the same. There is a mess-up in checking a product for Delivery. It clearly shows that Packing team knows they are offering wrong size to customer and they didn’t care on replacing a right one. Do you think whatever you send, customer will accept? I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps stating I keep asking them in Customer call Via call and emails finally raised a Return Policy Steps.The cost of return shipping will be covered by Mirraw.com up to Rs.100 but the cost it took to send a courier for them is Rs.300above which is nearly equal to my purchase amount. Will they refund the amount of return shipping spent by me? What is the use of spending 300 above for returning the product for the item which is purchased for Rs.300? This results a loss for me and created a frustration. I have thought to purchase gifts and dress materials but this situation makes me to refuse purchasing again with Mirraw. I have never suffered such like this while purchasing in other online e-stores, I am very unsatisfied and frustrated with mirraw's performance.