Mirraw Online Services — A saree

I have ordered a saree and its over 1 month i still haven't got it and its a prepaid order . They r showing that address is not updated ...so i updated the address but nothing happened ... but a cash on delivery order came very smoothly in the same address.. now that i want to return and cancel the order since its been way too long they r saying the return and cancel period is over WHEN I HAVE NOT GOT THE PRODUCT ONLY!!! PLEASE RESOLVE THIS PROBLEM ! SO I DON'T HAVE MONEY OR MY PRODUCT!