Mirraw Online Services — Items Never Arrived + No Refund + The Refund Amount Problem

Address:

252, Lucky Mansion, Peri Nariman St, Fort Mumbai Mumbai City District Maharashtra India - 400001

I ordered two items (Order No. M[protected] on 15th June, 2021 amounting to Ksh. 9, 890.91. I have never received any of the items to date despite several emails/calls.

When I asked for a refund, I was told that I would only be paid only Ksh. 3, 827.27 (which has still not reflected).

I tried mailing them but to no avail.

It is honestly pathetic that firstly they could not even track their own parcels whereabouts, it had not even reached its destination being Kenya. Further, they want to pay me a partial sum of money instead of the full?

It's been over 2 months now!!