Mirraw Online Services — Payment refund not processed

This with regard to my order M[protected] for Koshin Navy Blue Color Art Silk Neck Embroidered Kurta Pyjama For Festive & Wedding. This was ordered for a marriage ceremony. Ordered size was 40 and we received 36!!.
we have immediately submitted for return and refund( ID is 279410, 15 July 2022). At least 10 mails were sent so far but they don't respond back and no resolution actions been taken so far. I honestly feel we are been cheated by this company as they lack ethics and professionalism.

Deepa, Dubai, UAE