Mirraw Online Services — Product undelivered M[protected]

We placed an order on May 19th and they said it will be delivered on June 6th to my sister Sunitha's house in Kerala. Till now, we have not received any packages, tracking numbers, or delivery details. Each time Sunitha contacted customer service they said they had a technical problem everytime. They also said that within an hour they will send a tracking number and they never sent it. We are going to India for vacation and we need the material to stitch it and bring it back with us to the US. I want to know if they are lying about something and what is going on with our shipment. I just do not understand how you can have a technical problem everyday. My sister Sunitha talked to a girl named Prathiba each time she called. I just want to solve this problem as soon as possible. We never had a problem before now. If this problem isn't solved this week we want our money back. Also everything is suppose to be shipped to Sunitha in Kerala at the address given in the order.