| Address: | Ist Floor,building no 75,Units Nos. 101 to 110,Indian Corp Warehousing Complex,Dapode road,Opp. Gajanan petrol pump,Mankoli Naka,Bhiwandi,Thane,MH-421 |
Last contact : April 23, 2023
Contact numer :[protected]
Order number : M[protected]
Complaint : I purchased clothes from Mirraw online, I returned the items. I also have confirmation in whatsapp after they picked up the items. Prathibha from Mirraw also confirmed on April 1st that $10, 333 refund is pending and will be given in the form of coupons. I neither received those coupons nor a deposit into my bank account. I have been asking them for a refund since February. Even after she confirmed the dues, she is still not giving me the refund.
Resolution : I want the refund of $10, 333 and it needs to be deposited into bank account right away.
Here are the pickup confirmations for the products I returned :
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/c+LYS6sy, For feedback click fb.xbees.in/hc2fi48h Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/iDjF-B6N, For feedback click fb.xbees.in/7chd3f51 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/dZW0Y6p7, For feedback click fb.xbees.in/6ffiab94 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/pGyPPULa, For feedback click fb.xbees.in/0caha5d4 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/EhPM9xTb, For feedback click fb.xbees.in/21i00937 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/1nF+Xie5, For feedback click fb.xbees.in/j953ah4d Xpressbees
and AWB[protected]
Email excerpt :
Lee Fri, Feb 17, 2023 at 1:22 AM
To: "Mirraw.com"
Returned these items...
BEIGE ABSTRACT PRINT CREPE SALWAR UNSTITCHED - 581
BLACK EMBROIDERED GEORGETTE SALWAR WITH DUPATTA UNSTITCHED - 1459
INDO ERA BLACK SOLID STRAIGHT KURTA PALAZZO WITH DUPATTA SET SMALL - 1594
GREEN EMBROIDERED ART SILK SALWAR WITH DUPATTA SEMI STITCHED - 2217
Kindly deposit funds into this bank account. The refund links you provided are returning 404 errors.
Account details :
Name : Leela Venkata Sri Lakshmi Kalidindi
Account no:[protected]
IFFC code : ICIC0001112
Mahindar Purohit Fri, Feb 17, 2023 at 9:07 AM
Reply-To: Mahindar Purohit
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for writing us hope you are doing well.
Please help us with your order ID.
Thank you for your support.
Regards,
Mahindar Purohit
Lee Fri, Feb 17, 2023 at 10:33 AM
To: Mahindar Purohit
M[protected]
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for writing us hope you are doing well.
We request you to provide us with your bank details for the refund.
Name of bank account holder :
Account number :
Bank name :
Branch :
IFSC code :
Regards,
Mahindar Purohit
From: Lee Sun, Feb 19, 2023 at 2:13 AM
To: Mahindar Purohit
Name of bank account holder : Leela Venkata Sri Lakshmi Kalidindi
Account number :[protected]
Bank name : HDFC
Branch :Chandanagar, Hyderabad
IFSC code :ICIC0001112
Lee Sun, Feb 19, 2023 at 2:38 AM
To: "Mirraw.com"
Refunds are due for these below items : I expect you to confirm the refunds immediately.
BEIGE ABSTRACT PRINT CREPE SALWAR UNSTITCHED - 581
BLACK EMBROIDERED GEORGETTE SALWAR WITH DUPATTA UNSTITCHED - 1459
INDO ERA BLACK SOLID STRAIGHT KURTA PALAZZO WITH DUPATTA SET SMALL - 1594
INDO ERA BROWN SOLID STRAIGHT KURTA PALAZZO WITH DUPATTA SET - 1444
INDO ERA BROWN SOLID STRAIGHT KURTA PALAZZO WITH DUPATTA SET - 1444
GREEN EMBROIDERED ART SILK SALWAR WITH DUPATTA SEMI STITCHED - 2217
Mahindar Purohit Mon, Feb 20, 2023 at 2:52 PM
Reply-To: Mahindar Purohit
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for writing us hope you are doing well.
As per update we do not get confirmation from vendor about product please allow us 48 hr to get confirmation.
Thank you for your patience
Regards,
Mahindar Purohit
Lee Wed, Feb 22, 2023 at 6:08 AM
To: Mahindar Purohit
It has been more than 48 hours. Any update on this? You already received the items... that's why I received the refund cash links from you as well... The problem was the refund links were not working for me. That's why I wanted you to send me the payments to my bank accounts directly. If you still can't follow this, God only can help you!
Imran Deraiya Wed, Feb 22, 2023 at 9:55 AM
Reply-To: Imran Deraiya
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
In continuation to the previous email, we request you please help us with the tracking details of the product like (Courier Name and Tracking Number), so that we can trace the shipment to avoid any product loss or delay in delivery
Awaiting your response, looking forward to hear from you soon.
Regards,
Mahindar Purohit
Lee Wed, Feb 22, 2023 at 10:28 AM
To: Imran Deraiya
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/c+LYS6sy, For feedback click fb.xbees.in/hc2fi48h Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/iDjF-B6N, For feedback click fb.xbees.in/7chd3f51 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/dZW0Y6p7, For feedback click fb.xbees.in/6ffiab94 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/pGyPPULa, For feedback click fb.xbees.in/0caha5d4 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/EhPM9xTb, For feedback click fb.xbees.in/21i00937 Xpressbees
Order of Mirraw Onli.., your product, AWB:[protected] is picked.Download ack.:https://tiny.xbees.in/1nF+Xie5, For feedback click fb.xbees.in/j953ah4d Xpressbees
and AWB[protected]
I need to dig deeper, but at the high level here are the items I came across with pickup confirmations.
Mahindar Purohit Thu, Feb 23, 2023 at 5:42 AM
Reply-To: Mahindar Purohit
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for writing us hope you are doing well.
We have forwarded your issue to the operation department please allow us 24 hr to get confirmation.
Appreciate your patience
Regards,
Mahindar Purohit
Pratibha Pawar Sun, Feb 26, 2023 at 10:01 PM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We do apologize for the inconvenience caused to you.
Please to inform you that we have initiated the refund against your product _Indo Era Brown Solid Straight Kurta Palazzo with Dupatta Set - #3788715 ., Indo Era Brown Solid Straight Kurta Palazzo with Dupatta Set - #3788715... ndo Era Black Solid Straight Kurta Palazzo with Dupatta Set - #3540872 one more - Indo Era Black Solid Straight Kurta Palazzo with Dupatta Set - #3540872_ from the order number _M[protected]___.
You may expect the credit to reflect into your account within 7-9 Calendar days.
An automailer would be sent to you once the payment is complete with the transaction Id.
Appreciate your time and patience to allow us the minimum processing time.
Regards,
Mahindar Purohit
On Thu, 23 Feb at 7:12 PM, Mahindar Purohit wrote:
Hi Lee,
Greetings from Mirraw.com
Thank you for writing us hope you are doing well.
Lee Sun, Feb 26, 2023 at 10:26 PM
To: Pratibha Pawar
As per our call, you mentioned you will take care of the issue until the case is closed.
Thanks for taking the ownership of the case. Appreciated it.
Please update me on the status of our phone conversation by March 2nd.
Looking forward to your reply. Thanks!
-Leela
Kamlesh Usariya Fri, Mar 3, 2023 at 12:34 PM
Reply-To: Kamlesh Usariya
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for giving us the opportunity to serve you. Hope you are doing well.
With respect to your order # M[protected]
We have forwarded the request to process the refund
Once it is initiated the credit will be reflected in the original payment source/bank account within 7-9 working days.
An auto mailer would be sent to you once the payment is complete with the transaction Id.
Appreciate your time and patience to allow us the minimum processing time.
Be assured we are here to assist you with your query.
Regards,
Mahindar Purohit
Lee Sun, Mar 5, 2023 at 4:10 PM
To: Kamlesh Usariya
Prathibha,
Thanks for working on the case. Appreciated it.
I would be much happier if you could give me the list of items you have refunded for. How much for each item? Thanks a lot for the help!
-Leela
Lee Sat, Mar 11, 2023 at 1:57 PM
To: Kamlesh Usariya
I asked you to send me the list of items. No response.
Also it has been more than 10 days, still refund not received yet. DO NOT GIVE ME STUPID REASONS AGAIN.
Pratibha Pawar Tue, Mar 14, 2023 at 2:05 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We do apologize for inconvenience caused to you.
We would like to inform you that we are still working on your query.
We will get back to you once we get any update for your order.
Appreciate your time and patience.
Regards,
Mahindar Purohit
Imran Deraiya Wed, Mar 15, 2023 at 11:07 AM
Reply-To: Imran Deraiya
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We do apologize for inconvenience caused to you.
We would like to inform you that we are still working on your query.
We will get back to you once we get any update for your order.
Appreciate your time and patience.
Regards,
Mahindar Purohit
Pratibha Pawar Thu, Mar 16, 2023 at 1:46 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We do apologize for the inconvenience caused to you.
Please to inform you that we have initiated the refund against your product __Beige Abstract Print Crepe Salwar - #2700953 Black embroidered georgette salwar with dupatta - #2316744 Green Embroidered Art Silk Salwar With Dupatta - #2913071-_____
You may expect the credit to reflect into your account within 7-9 Calendar days.
An automailer would be sent to you once the payment is complete with the transaction Id.
Appreciate your time and patience to allow us the minimum processing time
Regards,
Mahindar Purohit
Lee Fri, Mar 17, 2023 at 4:52 PM
To: Pratibha Pawar
What about for others INDO ERA SOLID items? Please give me the refund for these as well and send me an email right away. Thanks!
Pratibha Pawar Tue, Mar 28, 2023 at 10:03 PM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Hope you are doing well. The refund has been completed in the form of coupon.
1- Coupon initiated for design_id 3788715/3788715/3540872. Coupon code: OBC35F839_4482
Indo Era Brown Solid Straight Kurta Palazzo with Dupatta Set - #3788715 &
Indo Era Brown Solid Straight Kurta Palazzo with Dupatta Set - #3788715
Indo Era Black Solid Straight Kurta Palazzo with Dupatta Set - #3540872
2- Coupon of amount Rs 2000.0 completed. Refund Transaction id is : OBC1115A0_2000
3- Coupon of amount Rs 257.0 completed. Refund Transaction id is : OBC200321_257.
We have requested to accounts team to cancel the coupon and transfer the amount in your bank account.
This refund will be complete within next 3 to 4 or 5 days.
Hope that we have been able to address all your queries to your satisfaction.
Incase if there is anything else then please do reply to this email and we would be glad to assist you further.
Also, we request you to fill up the below form to help us serve you better in the future!
https://form.typeform.com/to/spjWF1Gx
Regards,
Mahindar Purohit
Pratibha Pawar Tue, Mar 28, 2023 at 10:14 PM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Rs 1459 Black embroidered georgette salwar with dupatta - #2316744
Rs 581 Beige Abstract Print Crepe Salwar - #2700953
Rs 2217 Green Embroidered Art Silk Salwar With Dupatta - #2913071
Total 4, 257 refund is pending.
We have forwarded this to account team to complete the refund.
Regards,
Mahindar Purohit
Pratibha Pawar Sat, Apr 1, 2023 at 1:03 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Hope you are doing well. With regard to the your refund for all above product refund has been given in form of coupon.
OBC279BE0_1594
OBC1115A0_2000
OBC35F839_4482
OBCAD8D6A_2000
OBC200321_257
Total - 10, 333 refund has been given.
Regards,
Mahindar Purohit
Pratibha Pawar Mon, Apr 3, 2023 at 12:48 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We deeply regret the inconvenience caused to you.
Be assured your request has been escalated to the our concern authority who will enquire about the concern(s) and revert as soon as possible for the refund in your bank account.
We appreciate your support.
Regards,
Mahindar Purohit
Pratibha Pawar Tue, Apr 4, 2023 at 11:11 PM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Hope you are doing well. With regards to the order numebr- M[protected]
We have raised the request for the refund approval, our concern team will check and ` the refund process, once we receive the approval from their end, after that we will start your refund process.
We would appreciate your support in this matter.
Regards,
Mahindar Purohit
Shailesh Nirmal Wed, Apr 5, 2023 at 10:38 PM
Reply-To: Shailesh Nirmal
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
We are pleased to inform you that we have partnered with Cashgram - A payment transfer gateway which help us to transfer the Refund amount instantly (24*7). This is a secure and quicker method for completing refund.
A refund link will be sent to your registered email address and mobile number via cashgram. Please click the link received and follow the steps mentioned below.
Please verify your mobile number by entering the OTP received after clicking the link.
Once the OTP will be verified, Please enter your preferred source of refund: (UPI, Paytm, Bank)
Once the details are successfully entered the refund amount would be processed instantly.
Note: This is a one-time use only link and would expire after a week. Please remember not to refresh or close the window after clicking the link.
What is Cashgram
Cashfree is a next generation payment gateway that helps Indian businesses both collect and disburse payments via almost 100 payment methods including Visa, MasterCard, Rupay, UPI, IMPS, NEFT, Paytm & other wallets. 15, 000+ businesses have processed more than Rs 6000 Crores of payments using Cashfree offerings.
Sample Refund Invoice (SMS)
image
Sample Refund Invoice (On Email)
image
SampleScreenshot for selecting Preferred Account for Refund.
image
Hope that we have been able to address all your queries to your satisfaction.
Incase if there is anything else then please do reply to this email and we would be glad to assist you further.
Also, we request you to fill up the below form to help us serve you better in the future!
https://form.typeform.com/to/spjWF1Gx
Regards,
Mahindar Purohit
Lee Thu, Apr 6, 2023 at 1:57 PM
To: Pratibha Pawar
Hi Pratibha,
Did you convert the coupons into a deposit? How much more time you need? Thanks!
Pratibha Pawar Thu, Apr 6, 2023 at 11:34 PM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
Thank you for writing this email to us.
Be assured we are always here to help you out.
The refund coupon has been cancelled and converted to refund. The refund will be credit in your bank account within 3 to 4 days.
Thank you for your support
Regards,
Mahindar Purohit
Lee Wed, Apr 12, 2023 at 11:21 PM
To: Pratibha Pawar
Pratibha,
I still did not receive money in my bank account. How long I should keep on waiting like this?
Lee Tue, Apr 18, 2023 at 8:34 PM
To: Pratibha Pawar
Hi Prathibha,
You mentioned funds will be deposited by Monday...I still did not receive the refund and today is Wednesday. What story do you have this time?
[Quoted text hidden]
Pratibha Pawar Wed, Apr 19, 2023 at 12:35 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
With regards to the order number- m[protected]. The refund will be completed within 2 to 3 days.
Thank you for your support!
Regards,
Mahindar Purohit
Lee Wed, Apr 19, 2023 at 12:37 AM
To: Pratibha Pawar
This will be my last communication to you... If I do not receive it in the next 2-3 days, I will sue the company claiming for the refund and all expenses including my time and energy spent since last 4 months.
Pratibha Pawar Wed, Apr 19, 2023 at 12:51 AM
Reply-To: Pratibha Pawar
To: [protected]@gmail.com
Hi Lee,
Greetings from Mirraw.com
With regards to your refund we will try to complete it within next 2 to 3 days.
Regards,
Mahindar Purohit
Lee Sun, Apr 23, 2023 at 11:15 PM
To: Pratibha Pawar
Your time is over. Get ready for a lawsuit.
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