Mirraw Online Services — Refund Not Received for unsupplied item

Purchased a dress (£71.72) in June 2022
They were unable to supply it
I opted for a refund

Now it is September and no refund has come

I am being ignored on Whatsapp

They say money is in "my wallett" in teh companys account. But it is not. Also I do not want to do business with the company, and I want money back

Order n M[protected]