Mobikwik — Account balance is missing

Address:	Gurgaon, Haryana
Website:	www.mobikwik.com

Hi Mobikwik team,

This is regarding the balance missing from mobikwik wallet. I have raised the tickets several times through the application but no success. I receive very generic response and the last response which I received on missing balance is that the amount is credited back to your bank account, however; on checking the bank statements and following up with bank there is no credit from Mobikwik. To make the matters worse I see that two credit transactions on 5th June and 5th July of Rs. 4900 and 5405 respectively are not reflected in the transaction report on Mobikwik. I can see the transaction in the bank statement (SBI credit card statement) but not sure why the amount is not credited. I am not at all satisfied with the services and response I received so far. I would appreciate if you get back to me with details and refund the money else I would be taking the matter to the legal authorities. Thanks