[Resolved] Mobikwik — Account

techsave

from Kosamba, Gujarat

Address:	Bharuch, Gujarat, 392001
Website:	www.mobikwik.com

Hi My name is Arpan Patel.my mobikwik account details is below: Email address: [protected]@yahoo.in In my wallet amount of R's.279 is available.I have email address but I can not use it because I forgot password and second thing is when I have talked with your customer care, first when I asked for recharge through SMS then they told me yes you can recharge mobile through SMS but when I have tried it there is no reply of any message. Second when I have asked about this issue, they told me that SMS service is closed. After that I have asked them about solution to us my money from wallet.they told me that you can change your password through mobile app but when I sm trying every day to change it through OTP, it does not work.error is like this-some error occurs while sending OTP.Even I can not buy from eBay using mobikwik.when I click on authenticate via sms, it shows error everytime.

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Nov 24, 2015

Complaint marked as Resolved

I have complaint them before 2 months and yesterday they have resolved my complaint.It is too late response from Mobikwik but Happy at the end.

Mobikwik customer support has been notified about the posted complaint.

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Comments

rama692

from Jajpur, Odisha

hi i mr ramakanta sahoo.my mobikwik account details is below: Email address [protected]@gmail.com. firsttime in mobikwik i add money rs 300 . the balnce is 600 but next time when i add money the promo code (coupon code is invalid) shown. i contact the customer care & booked a complain no 3984146. after 7days the complain was not solved . next time i cantact the customer care after long time the customer number is busy .uncessarry the huge amount of money deducted my balance but no result pls solve the matter