Mobikwik — Account was blocked and not reactivating

Address:

Hyderabad, Andhra Pradesh

I have mobikwik account with id [protected]@gmail.com. I have been using it for many months and it has 1500 balance. From June 24 I am not able to login and getting message my account has been blocked and asked me to write a mail to [protected]@mobikwik.com. I did that many times and even spoke to customer care but the account was not re activated.