Mobikwik — amount deducted from my account & bill not paid

Address:Bangalore, Karnataka

On 12/11/2013 i have made the payment of my reliance mobile postpaid connection through mobikwik.com of rs500.00, and have got the confirmation mail with the ref no:[protected] but from our service provider(reliance).confirmed that the bill payment is not made, my mobile no is [protected] my mail id is [protected]@yahoo.com plz solve the problem...
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I made my postpaid payment rs.488 on 12.09.2014. the bill amount is debit my ratnakar bank account and suddenly the wallet amount shows rs.0. but still now my bill was not paid.kindly refund my money..my mail I'd is [protected]@gmail.com. my vodophone mobile number is [protected]. my RATNAKAR bank account number is[protected].
I made my postpaid vodafone bill payment rs.488 on 12.09.2014. the bill amount is debit my ratnakar bank account and suddenly the wallet amount shows rs.0. but still now my bill was not paid.kindly refund my money..my mail I'd is [protected]@gmail.com. my vodophone mobile number is [protected]. my RATNAKAR bank account number is[protected].

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