[Resolved] Mobikwik — Amount not updated in the wallet but deducted from bank.

Gaurav Pradeep

from New Delhi, Delhi

Address:

New Delhi, Delhi

This is regarding my User id: gaurav.[protected]@gmail.com. I used Mobikwik for ebay transaction and provided the credit card details for adding amount Rs 3814 into the wallet. In the end I got a message that transaction was not successful, but I got a SMS from bank that the transaction was successful. I checked with the bank and they confirmed that the amount has been deducted. The bank provided me the transaction reference no. 007064. I want either amount get credited into my wallet. Or reverse the charges to my credit card account.

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Complaint marked as Resolved

Thank you very much for the help. I got a message from mobikwik in the morning that the amount has been credited into my wallet account. I checked and the problem seem to have resolved now.

Mobikwik customer support has been notified about the posted complaint.