[Resolved]  Mobikwik — Bank account debited but balance not showing in Mobikwik account

Address:

Ahmedabad, Gujarat

I have transferred Rs. 788 from my Kotak Bank account to mobikwik wallet on 05/10/2014. But my wallet balance is still showing with Zero balance. I got message from mobikwik as well as from bank about successful transaction of money transfer. I have added two ticket for same to mobikwik but didnt get any response from them. Ticket no. 1321272 and 1328996. I have also checked my wallet transaction history where this trasaction is showing as add balance Rs. 788. Transaction id for this is[protected]. And I got below message from mobikwik. Dear User, MobiKwik Payment Alert Type:Credit Amnt:Rs 788.0 New Wallet Balance:Rs 788.0 Tranx Ref:[protected] Please do the needful.