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[Resolved]  Mobikwik — Bwssb bill amount not reversed

Website:Mobikwik

On november 21st 2016, rs 1001 was deducted from mobikwik wallet towards bwssb bill. It was neither forwarded to the vendor/operator/merchant nor was it reversed to my account/wallet within 48 hours as per their service guarantee. Now i have received the next bill which clearly shows an arrear of rs 1001. I have attached the bill here. I have also attached screenshot of the ticket raised with mobikwik. I also have screenshots and emails implying payment to vendor is being processed.
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Nov 12, 2022
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
Dec 08, 2016
pankajgoswam's response Urgent basis
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Comments

Customer care say Bus ticket cansal and refund amount but I not receive refund now 10 day say problem

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My mobikwik account no [protected] .and wrong transaction my second no [protected] that's not mobikwik account no.so please return .
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