[Resolved] Mobikwik — False Promo Code Commitment

akhterkhan

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Mobikwik gave false commitment regarding promo codes and bluff after taking money in advance.

They sent me a promo code for cash back of RS. 150 with rules. I followed all rules but promo code not working and giving false message that I have used it before but that is completely wrong as per account history. I raised tickets: 1612246 & 1617964 in their Help section on their site also sent mail to CouponDunia <[protected]@coupondunia.in>, [protected]@mobikwik.com, [protected]@mobikwik.com but no response. Worst and most fraud services I faced yet!!

On[protected], I reported this complaint to Mobikwik team, and on[protected] they replied me that they will credit the reported amount for promo code by[protected] but still there is no credit for that again I reported them but still there is no reply.

Kindly suggest how to treat this fraud service provider - Mobikwik.

Please find below ticket history raised with Mobikwik:

{My 150 cash back promo code not working however I m a new user and never used Mobiwik before. please redeem my promo code as it is giving false message that it is used before but as per my account history I have not used it before. kindly refund 150 in my account asap as I will not tolerate this type of fraud.

[protected]:45:00.0

Namaste! Thank you for taking out time to write to us. We understand that you were unable to redeem the Promo code. Here is a good news for you, we are going to credit your MobiKwik wallet for the amount of the Promo code by 8th Dec'14. MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us. Thank you for choosing MobiKwik. Regards, MobiKwik Team "We take pride in serving our valued customers"

[protected]:45:23.0

Namaste, This is in reference to your last reply I would like to inform you that 8th Dec'14 has been already passed but still I haven't received the amount Rs. 150/- of the promo code. Kindly fulfill your commitment and update, otherwise I have to raise this issue at higher level.

[protected]:00:07.0}

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Complaint marked as Resolved

Got a mail from [email protected] as well as SMS from mobikwik that they have credited the reported amount and I have verified same from my Mobikwik account and it showing that amount has been credited. Thanks a lot to Consumer Complaints Team. But also there is an important update: After posting this complaint, I got a fake call from +91-7250906010 with below details: Number: +91-7250906010 Name: Rahul Kumar Gupta Organisation: Consumer forum mobikwik.com customer care asking me for my bank card details for cashback against my complaint reported at Mobikwik and consumer forum but after some time during conversation I felt him as a fraud caller also as per true caller app in my android smartphone his number shown as Fake Bihar. He told me that he is from Mobikwik, Mumbai having department in Bihar. When I googled this number 7250906010, found many complaints as a fraud caller So all friends be aware from these type of fake callers and frauds. I request to responsible authorities to kindly take appropriate actions against this fake caller.

Mobikwik customer support has been notified about the posted complaint.

Dec 11, 2014

Updated by akhterkhan Fake Call asking for card details from [protected]

After posting this complaint, I got a fake call from +91-[protected] with below details:

Number: +91-[protected]

Name: Rahul Kumar Gupta

Organisation: Consumer forum mobikwik.com customer care

asking me for my card details for cashback against my complaint reported at Mobikwik and consumer forum but after some time during conversation I felt him as a fraud caller also as per true caller app in my android smartphone his number shown as Fake Bihar.

He told me that he is from Mobikwik, Mumbai having department in Bihar.

Kindly take appropriate actions against this fake caller.