Mobikwik — i paid 13799 rupees

Address:

Vellore, Tamil Nadu

i had paid money of rupees 13799 to buy a product on e bay through mobikwik wallet . money had been deducted from my account but it wasn't updated in my wallet and from mobikwik i received a mail to submit an id proof to update the amount and i sent the id proof (voter card) but again they said there is a limit of 10000 for addition of amount on wallet they said and we had refunded your amount to your bank it may take 7-21 days. but its already 21 days gone but there is no response from them .please help me to get out f this .