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Mobikwik — Mobikwik loan transfer error showing

Hello sir i have repaid mobikwik loan amount 2 months ago today or later i got limit of 20000 ₹ but i am not able to transfer that amount to my bank i withdraw from tab then error comes (Sorry! This action cannot be performed from rhis device)
Plz respond quickly
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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