Mobikwik — Money debited from bank but mobikwik showing as transaction failed

Address:	Ludhiana, Punjab, 141008
Website:	www.mobikwik.com

Money debited from bank but mobikwik showing as transaction failed,
On 17th March when I was adding money to my mobkwik wallet, I received the error message as "Transaction failed", but my money got deducted from my bank account.

While I was trying to email the Mobikwik support team about this issue the application was not allowing me to raise a ticket.
I somehow managed to create a ticket by using my web browser, till today I have not even received the confirmation email that they have received my grievance request.
I am fed up of this, this company has done a similar thing with a friend of mine.