Mobikwik — Money deducted but bill not paid (Ticket id on mobikwik : #4290867)

Address:	New Delhi, Delhi, 110017
Website:	Mobikwik

This is in regarding that on 27th Jan 2016, i paid my MTNL bill from Mobikwik amounted RS 964. Bill due date is 29th Jan 2016, & till date on MTNL site it is not reflecting. I have lodged a complaint to mobikwik also as per them they have initiated the same and they want me to check with my operator (MTNL).

I also sent two mails to MTNL ([protected]@bol.net.in) but there is no revert from there side.


I am feeling handicap because i don't know what to do now as due date is gone, till date on MTNL site the same bill is showing under unpaid bills.

Now i want answer from both Mobikwik & MTNL on below mentioned points :

-who is now liable for surcharge,
-when i am able to see my bill under paid bills

I am following up with mobikwik team on 27th Jan'16 onwards...& till date there is no solution of my problem...Yesterday I raised a ticket for the above mentioned questions to them but there is no response from them.

My ticket number : 4290867
My Transaction id : BILL[protected]