Mobikwik — money deducted from wallet for a failed transaction-not refunded back

Address:

Gurugram, Haryana, 500083

On 22/02/2020 i made a purchase on myntra app for rs.2549/- and paid using my mobikwik wallet linked to my mobile number [protected]. This transaction failed immediately with mobikwik app and its invoice is not available on mobikwik website aswell, but the money was debited from my bank account. I raised a complaint with mobikwik for claiming refund of this amount into my mobikwik wallet 10 days ago, but there has been no response from them. Further, as mobikwik does not provide any on-call or e-mail assistance, i am unable to contact them any further to get this issue resolved. As requested by mobikwik, i have attached the e-mail received from myntra stating that the transaction had failed. Request your help in resolving this issue.