Mobikwik — Money not added in wallet

I tried to add INR 2000 in my mobikwik wallet using my debit card on 21/02/2016. The money has been debited from my bank account, but the same amount has not been added in my wallet. I have registered my complain on mobikwik mobile application, and its ticket id is #4471657 at 3.55 PM on the same day. But no action has been taken yet.

Kindy resolve the issue as early as possible by returning the money to my bank account.

THANK YOU
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