Mobikwik — No response in debited amount not credited to bank acount

Address:122002
Website:www.mobikwik.com

I added 1000inr from my boi account to "mobikwik wallet" account, the money wasn't added in my mobikwik account.
I registered a ticket in mobikwik regarding this issue regarding the failure transaction which is not reversed to my bank account inr1000.
Transction on february 2016 and now it's april 2016.
Still the problem not solved by mobikwik.

Ref: mobikwik ticket # 4368600, 08 feb, 20163:09pm

Kindly close the issue.
Regards
Rajmohan
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its too bad response.
Hello GM, i have placed the order from askmegrocery shop dated 28 feb 2016 payment through mobikwik wallet account. But unfortunately transaction have failed and amount had be deducted from my mobikwik wallet. But unexpected my 1620 amount have be not refund till it.

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