Mobikwik — Payment made to Pizzahut through Mobikwik but the money gone missing

On 30.08.15 I had made one transaction at about 1430 hrs of Rs 992.08 through Mobikwik account to make payment to Pizzahut for the order booked online. The payment was deducted from my Mobikwik account, an order id is generated but when I contacted Pizzahut they told that have not received any order. When I contacted Mobikwik they replied that they are only payment gateway and they are sent the money to Pizzahut and I must take up the matter with vendor. When I told them that how can I take up with them when they are not able to identify the transaction number that Mobikwik has given, then replied that they can not do anything. After that they closed my complaint ticket. When I raised the complaint on this site then they again contacted me and confirmed that I will get the payment in 24 hours. On this I closed the complaint here. But once I closed the complaint on this site they changed their stand and informed me that it is for vendor to refund the money so that they can give it back to me. But they have still not confirmed to my query that if Pizza Hut is not able to recognise the payment id that they have given, then how come they expect them to pay back the money. Since then, on this pretext they have closed my complaint on their site 3 times giving the same reply despite my request not to close the complaint till the site the problem is not resolved. It seems that instead of solving the problem they are more concerned about closing complaints. It seems that Mobikwik is not a safe place for a customer as they seems to be unable to do anything if a transaction goes wrong. I can not understand how 7-10 days will be taken to get back a refund on electronically misplaced transaction. It normally happen in max 24-48 hours. Something about Mobikwik is not right. For this reason I have consumed all the balance funds in the account and do not intend to use it again so as not to be duped again. As a customer I am a looser, as the agency who has taken payment from me and sent to Pizzahut has given me details that are not traceable in the system of Pizzahut. If possible I want you to take up the matter with them. Regards A Jain