Mobikwik — Refund is not reflected in bank A/C

Address:Gurgaon, Haryana, 560092
Website:www.mobikwik.com

I have used mobikwik payment gateway for purchasing prdoducts from other online shopping site.. Once those products got returned my money came to mobikwik wallet but now when i am trying to send my money from mobikwik wallet to my bank a/c they are charging money for it... Why i ll pay charges for my own money... I have created several tickets, sent email still no one bothers to reply even... They # dont have any dedicated customer care number or website... I dont know how to get my own money
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    Mobikwik Phone
    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
    Mobikwik Address
    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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