[Resolved]  Mobikwik — Refund not initiated

Address:

Ernakulam, Kerala

On[protected]:38pm I tried to purchase a product (Item No:[protected] from ebay.in . For payment I preferred Cash card MOBIKWIK as gateway. I did netbanking and an amount of Rs. 6321.50/- deducted from my SBI a/c, but transaction got failed due to some error. Transaction ID is CCABJ2BQP692IG00CNQVO6 TRANSFER TO [protected] AVENUES INDIA PRIVATE. I wrote complaint to MOBIKWIK, AVENUES INDIA PRIVATE and ebay.in. Avenues India replied me that they has successfully completed the transaction and the amount send it to MOBIKWIK on[protected] itself. MOBIKWIK customer care replied me that I had successfully made the transaction and there is no problem with their side. But In my MOBIKWIK transaction history there is no such transaction on[protected] and wallet balance not get updated. Ebay.in forwarded the copmlaint to ther Paisa pay team and so far no action has been taken. After failing transaction on[protected] i again tried the same transaction on[protected] by adding Rs.6500/- to MOBIKWIK wallet from my father's SBI Bank a/c through Debit card transaction (attaching ATM mini statement) and I successfully purchased the same product from ebay.in for an amount of Rs. 6621.50 which is clearly shown in the MOBIKWIK transacton history. I reopened the complaint and asked them to check the transaction on[protected] once again. But they were not replying. Please verify my attached details and take necessary action to refund Rs. 6321.50/- to my SBI a/c.