Mobikwik — Repayment of zip

Dear mobikwik,
this is shubham my contact number is [protected].
i have an issue with your service, my due amount of zip was approx 700, but for some reason i couldn't used mobikwik so long. Lateron i got message from mobikwik and my due amount become triple around 3, 000. I have told your executives that i can't pay so much, i will pay around 1000, but they refused about that . Right now i got a message for 4, 961.27. So it's a humble request to you to reduce it and put it on 1, 000. So i will pay it, otherwise i can't that amount. and please don't put so much pressure on your customers, So no one can able to use your mobikwik service.